(if you run Windows 10, make sure you have Windows 10 Compatible Melco software). If the problem persists, Uninstall, and then Re-install the Melco software.The next step is to update to the latest Sentinel Security Driver.If the Melco USB Security Dongle is not recognized, start by moving it to a different USB port on the computer to see if Windows will then recognize it.USB Security Dongle Troubleshooting Steps: If your Melco software should be launching at a higher level (such as Pro, Pro+, Flex or Flex+) but instead opens at a Lite or Sizer level, verify that the USB Security Dongle is installed and recognized by Windows (or, for newer installations, verify that your Virtual License has been Activated). The level of Melco software that launches is dependent upon the presence of a USB Security Dongle (or a Virtual License in newer installations).
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